AT&T THROTTLE
Thursday, February 9, 2012 at 7:10PM PLEASE READ! FOUND BIG FLAW IN AT&T's throttle plan.
1. On 2/7/2012 last day of billing cycle I was at 1.8gb of data.
During the day I (on purpose) used 200+mb of data to see when the throttle would kick in, never got msg or throttle.
2. On 2/8/2012 5AM got msg that I was in the TOP 5% and would be throttled. I did not worry since it was the first day of new billing cycle and usage was 0.0 for the month.
3. On 2/9/2012 I was throttled when usage for the month was at 17.5 MB.
4. Called AT&T and told them they were liars. That I should have never been throttled since the new billing cycle was supposed to reset everything. That is in their written release!
5. Took them over an hour to figure out how to even UN-Throttle me since they admit a flaw in the system. The CS rep basically stated that the msg should have gone to me on the 7th when I reached 2 GB (Notice Not Top 5%... 2 GB), but we all know this is data is billed at night, which is why I did my test. They did restore my speed after 1 hour and gave me a credit.
She said that I was the first person that has called that she knows of that had this happen to them! I FOUND A FLAW! I am glad my test worked.
They are liars, cheats and don't even test their own system! I am done with the throttle thing since I never use more than 1.5 gig a month. Well until they make the cap 1GB, then I am screwed!
Keep treating your loyal customers this way AT&T... Nice job!